CONTACT US

Address:  57 A Pattom - Palayam Road, Charachira Road, Plamoodu Thekkumoodu Residents Association, Thiruvananthapuram, Kerala 695004, India

 

+91 8714979176
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will match the design shown in the picture. However, the final appearance will depend on the customization options you choose, such as the font, front and back engraving, and other personalized details.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after your purchase. Please check your inbox, including the spam or junk folder, for the email from us. If you cannot find it, feel free to contact our customer support WhatsApp or Call at 087149 79176

How can I return an item?

Since our products are customized, we do not offer returns or refunds. Each tag is uniquely crafted according to your specifications, making it non-returnable.

Will you restock items indicated as “out of stock?”

Yes, we do restock items that are marked as "out of stock." If you're interested in a specific item, please check back later or WhatsApp or Call at 087149 79176 our customer support team for updates on restock availability. We can also notify you when the item is back in stock.

Where can I ship my order?

We ship orders to addresses within India. During checkout, you'll have the option to enter your shipping address. Please ensure that all details are correct to avoid any delays in delivery. If you have any specific shipping requests or questions, feel free to WhatsApp or Call at 087149 79176 our customer support team.

What materials are the Ellee pet name tags made from?

Our pet name tags are crafted from high-quality stainless steel, ensuring durability and longevity.

Can I choose the shape and color of the pet name tag?

Yes, we offer a variety of shapes and colors for you to choose from, allowing you to customize the perfect tag for your pet.

What information can I have engraved on the tag?

You can have your pet's name, your contact number, or any other important information engraved on the tag.

How long does it take to receive my customized pet name tag?

Our standard processing time for customized tags is 7-14 business days, followed by shipping time.

Do you offer any discounts on bulk orders?

Yes, we provide discounts on bulk orders. Please WhatsApp or Call at 087149 79176 our customer service for more details.

What should I do if I made a mistake in my order?

If you notice a mistake in your order, please contact us within 1 hours via WhatsApp or at 087149 79176. We’ll do our best to correct the mistake before the customization process begins. After this time frame, changes may not be possible.

How do I care for and clean the pet name tag?

We recommend gently cleaning the tag with a soft cloth and mild soap to maintain its shine and readability.

Can I track my order after it has been shipped?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor its delivery status. Please check your email for this information.

Do you offer engraving on both sides of the tag?

Yes, we offer engraving on both sides of the tag. You can specify the details during the ordering process.

How can I contact customer support for any queries or suggestions?

For any doubts, inquiries, or suggestions, you can contact our customer support via WhatsApp or at 087149 79176. We are here to assist you.